Last updated: September 18, 2026
MyNexaLive respects your privacy. This Privacy Policy explains the types of information we may collect when you use our website, streaming control panel, free trial, subscription services, and related features, and how that information may be used and protected.
We may collect information you provide directly to us, including your name, email address, account information, service selections, and information submitted when contacting us for support.
We may also collect technical information necessary to operate and secure the service, such as IP address, browser or device information, login activity, and service usage information.
MyNexaLive may use IP addresses and other reasonable technical information to determine eligibility for promotional free trials, prevent repeated trial abuse, protect accounts, and detect suspicious or unauthorized activity.
Free trial availability may be limited to eligible new customers and is not guaranteed for every account, device, network, or IP address.
Subscription payments may be processed by third-party payment providers such as Stripe. MyNexaLive does not need to store your complete payment card number when payment information is handled directly by the payment provider.
We may use collected information to provide and maintain the MyNexaLive service, authenticate accounts, manage subscriptions, provide customer support, improve service reliability, prevent fraud or abuse, and protect the security of our systems and users.
We do not sell your personal information. Information may be shared with service providers when reasonably necessary to operate MyNexaLive, process payments, provide infrastructure, maintain security, or comply with applicable legal obligations.
We retain information for as long as reasonably necessary to provide our services, maintain account and transaction records, protect against fraud and abuse, resolve disputes, enforce our agreements, and meet applicable legal obligations.
We use reasonable administrative and technical measures designed to protect information against unauthorized access, loss, misuse, or alteration. No internet-based service can guarantee absolute security.
You may contact MyNexaLive regarding questions about your account or personal information. Certain information may need to be retained when required for legitimate business, security, fraud-prevention, or legal purposes.
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or MyNexaLive's privacy practices, please contact MyNexaLive through our official support channels.